FREQUENTLY ASKED QUESTIONS (FAQs)

A: EXP.O NOW is a visionary, industry-leading platform that is the place to go to do business with Expeditors. Our technology is a seamless digital experience that connects our customers to their goods, providing a powerful tool to support strategic business decisions.

A: You can reset your password by following the steps on the home page.

A: Not yet! We are working to determine what other languages we will be providing, which will be included in future releases.

A: We're working to develop more features, please check back soon!

If you think you might be missing access to a feature in EXP.O NOW, please contact your local Expeditors Representative.

A: EXP.O NOW requires separate credentials than exp.o Visibility. Have you tried to onboard to EXP.O NOW before?

If not, you will go to this link in order to do so: go2expo.expeditors.com/signup.

A:

This error message indicates that you have previously signed up for EXP.O NOW, or began the sign up process but did not finish. Please reset your password using this link, and then Sign In.  Password reset link: https://go2expo.expeditors.com/cant-access.

A: You may be missing search tabs such as: Orders, Containers, Security Filings, Clients, Declarations, Documents in EXP.O NOW.

This indicates your email address did not exist in our legacy exp.o Visibility application. In order to on-board to EXP.O NOW with full access, you will first need an exp.o Visibility account.

If you would like an existing exp.o Visibility account created, please contact your local Expeditors Representative. Information for your local Expeditors branch can be found at http://www.expeditors.com/office-locations/index.asp.

A: Go to your My Preferences section of EXP.O NOW where you can select your local time zone and also other settings such as the date and time format displayed to customize your EXP.O NOW experience. See My Preferences for more information.

A: Please see Supported Browsers for a list.

A: We will be starting development for our Ocean Product in EXP.O NOW Quote in 2021.

A: There could be a number of factors, ranging from either your shipment isn't in scope (1000 KG or less, no special services, lower deck cargo only) or the lane you are requesting may not be available for online quoting.

A: Yes, under the Freight Units and Dimensions section, there is an option to Change Units of Measure, where you can select your default preference.

A: Click the Book a Shipment button, which will appear after the quote has been finalized. A booking request will be sent to Expeditors and you will see a pop-up window with your reference number. An Expeditors representative will contact you to begin the shipment process. You can also send your quote, along with any supporting documents available, to your local Expeditors representative or email quotes@expeditors.com.

A: Only quotes that have been finalized can be downloaded. See Download a Quote for more information.

Once a quote has been finalized, the quote is valid for 30 days.

A: Currently, only International Air bookings can be made in EXP.O NOW.

We are working to allow the ability to create Ocean bookings at a later date, as well as the other modes.

A: In the Manage Templates page, click the template name to view the template and then click the Share Template slider to turn on sharing the template. Shared templates will be shared with users within your company. See Booking Templates - Share or Favorite a Template for more information.

A: In the Manage Templates page, click the menu icon () and select Mark as Favorite to favorite a template. You can also mark a template as a favorite while editing or viewing the template.

To remove a template from your favorites list, click the menu icon () and select Unmark as Favorite. See Booking Templates - Share or Favorite a Template for more information.

A: At this time, Registered Guests do not automatically have organizations assigned. Please contact your Expeditors Representative regarding this issue so we can update your permissions.

A: You might not have used the same email address associated with your exp.o Visibility account to sign up for EXP.O NOW. Please contact your Expeditors Representative regarding this issue so we can correct your account.

A: If you would like additional permissions and functionality for the Report section of EXP.O NOW, please contact your Expeditors Representative.

A: Yes, for now, you will still be able to use legacy exp.o applications as we work to create this new experience.

A: When you are redirected, click Looking for the previous version of exp.o? or use this link.

From EXP.O NOW Login Page

You will be taken back to the exp.o login page and below the sign in button, select Legacy exp.o (this page) for your default exp.o login page. Sign into exp.o and you will no longer be redirected to EXP.O NOW.

Set Your Default exp.o Login Page

A: Click the question mark icon () in the top right corner of the screen and select exp.o Visibility from the drop-down menu.

exp.o Visibility Link

A: You can track a shipment using the reference number, and your map will update showing the original destination, final destination and last core event for that shipment.

See Map Your Shipments for more information.

A: No, Cargo Signal will continue to be offered as a separate and neutral service.

A: Please see the Customized Reports - To Delete a Customized Report help topic.

A: Click All Results to go to the All Report Results page and then you can click the more icon () and select Delete to delete a report result.

Delete Report Result

A: Your organization must have the "(w/Extract)" designation as part of the company name. Then select Declarations in the Track section and search for the declaration you want to view. See Track Declarations for more information.

If you do not see (w/Extract) as part of your company name, please reach out to your Expeditors representative for assistance.

Track Declarations Older Than 120 Days