FREQUENTLY ASKED QUESTIONS (FAQs)
General Questions
Q: What is EXP.O NOW?Q: What is EXP.O NOW?
A: EXP.O NOW is a visionary, industry-leading platform that is the place to go to do business with Expeditors. Our technology is a seamless digital experience that connects our customers to their goods, providing a powerful tool to support strategic business decisions.
Q: What should I do if I forget my password?Q: What should I do if I forget my password?
A: You can reset your password by following the steps on the home page.
A: Not yet! We are working to determine what other languages we will be providing, which will be included in future releases.
A: We're working to develop more features, please check back soon!
If you think you might be missing access to a feature in EXP.O NOW, please contact your local Expeditors Representative.
A:
This error message indicates that you have previously signed up for EXP.O NOW, or began the sign up process but did not finish. Please reset your password using this link, and then Sign In. Password reset link: https://go2expo.expeditors.com/cant-access.
A: Go to your My Preferences section of EXP.O NOW where you can select your local time zone and also other settings such as the date and time format displayed to customize your EXP.O NOW experience. See My Preferences for more information.
A: Please see Supported Browsers for a list.
Quotes
A: We will be starting development for our Ocean Product in EXP.O NOW Quote in 2021.
A: There could be a number of factors, ranging from either your shipment isn't in scope (1000 KG or less, no special services, lower deck cargo only) or the lane you are requesting may not be available for online quoting.
A: Yes, under the Freight Units and Dimensions section, there is an option to Change Units of Measure, where you can select your default preference.
A: Click the Book a Shipment button, which will appear after the quote has been finalized. A booking request will be sent to Expeditors and you will see a pop-up window with your reference number. An Expeditors representative will contact you to begin the shipment process. You can also send your quote, along with any supporting documents available, to your local Expeditors representative or email quotes@expeditors.com.
Q: Why can't I download a quote?Q: Why can't I download a quote?
A: Only quotes that have been finalized can be downloaded. See Download a Quote for more information.
Once a quote has been finalized, the quote is valid for 30 days.
Bookings
Q: Why can't I choose a different mode?Q: Why can't I choose a different mode?
A: Currently, only International Air bookings can be made in EXP.O NOW.
We are working to allow the ability to create Ocean bookings at a later date, as well as the other modes.
Q: How do I share a template?Q: How do I share a template?
A: In the Manage Templates page, click the template name to view the template and then click the Share Template slider to turn on sharing the template. Shared templates will be shared with users within your company. See Booking Templates - Share or Favorite a Template for more information.
Q: How do I mark a template as a favorite?Q: How do I mark a template as a favorite?
A: In the Manage Templates page, click the menu icon (
) and select Mark as Favorite to favorite a template. You can also mark a template as a favorite while editing or viewing the template.
To remove a template from your favorites list, click the menu icon () and select Unmark as Favorite. See Booking Templates - Share or Favorite a Template for more information.
Guest Accounts
A: At this time, Registered Guests do not automatically have organizations assigned. Please contact your Expeditors Representative regarding this issue so we can update your permissions.
A: If you would like additional permissions and functionality for the Report section of EXP.O NOW, please contact your Expeditors Representative.
Maps
Q: How do I use the map feature?Q: How do I use the map feature?
A: You can track a shipment using the reference number, and your map will update showing the original destination, final destination and last core event for that shipment.
See Map Your Shipments for more information.
Q: Is the map integrated with Cargo Signal?Q: Is the map integrated with Cargo Signal?
A: No, Cargo Signal will continue to be offered as a separate and neutral service.
Reports
Q: How can I delete my customized report?Q: How can I delete my customized report?
A: Please see the Customized Reports - To Delete a Customized Report help topic.
Q: How do I delete a recent report result?Q: How do I delete a recent report result?
A: Click All Results to go to the All Report Results page and then you can click the more icon (
) and select Delete to delete a report result.
Delete Report Result
A: Your organization must have the "(w/Extract)" designation as part of the company name. Then select Declarations in the Track section and search for the declaration you want to view. See Track Declarations for more information.
If you do not see (w/Extract) as part of your company name, please reach out to your Expeditors representative for assistance.
Track Declarations Older Than 120 Days
If you have more questions, please contact your Expeditors Representative. Let us know if you have a question that you think should be added here!
